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2011/09/12 Views 2511

The SEBC/SKILLS, in cooperation with the Syrian Businessmen Council (SBC), is organising the following training courses:

1. Best Selling Skills and Customer care

Duration: 4 Training days / 10 – 13 October 2011               
Time:  09:00 – 13:00
Fees:  5,000 SYP per participant
Language: Arabic / English
Venue: SKILLS - Map attached

Outlines:
-    Sales vs Marketing
-    Sales concept
-    What a sales rep. means to a company
-    Indoor and outdoor sales
-    How to be prepared for a sales call
-    Sales rep. responsibilities
-    The SPIN model
-    Demo skills
-    Close techniques
-    Territory management
-    Sales rep. possible mistakes
-    How to be a sales star
-    How to handle objections
-    Introduction to customer care concept
-    Marketing and customer care
-    Company standards
-    The management role
-    Training
-    How to design your customer care policy and standards


2. Office Management

This subject is divided in two different levels, Basic secretarial skills and advanced secretarial skills.

           2.1 Basic secretarial skills

Duration:  5 Training days / 02 – 06 October 2011           
Time:  09:00 – 13:00
Fees:  5,000 SYP per participant
Language: Arabic / English
Venue: SKILLS - Map attached

Outlines:
Unit 1. Basic secretarial skills


-    Secretary levels
-    Secretary role
-    Secretary responsibilities :
      •    The office space and layout
      •    How to manage confidentiality and routines
      •    Secretary’s behaviour (Representing the manager & organization)
      •    Handling daily routine work
      •    Planning special duties
      •    Keeping filing system
      •    Provisions (storing, managing & maintenance)
      •    Keeping the managers and business confidentiality
      •    Accuracy
      •    Self motivated follower up
      •    Team work
      •    Time management                       
      •    Self stress management
      •    Skilled in office automation
      •    Reception and telephone skills

Unit 2. Business writing skills

-    Memo
-    Business Letters
-    Smart Reports
-    e-mails
-    Receive, distribute, follow up and dispatch mail           
-    Business letters
      •    Style
      •    Primary considerations
      •    Planning the letter
      •    Layout
      •    Coding
      •    Copies and safety of records

Unit 3. Business Etiquette

-    Human and professional Behaviour
-    Business Introduction Etiquette
-    Business Meeting Etiquette
-    Table Etiquette, Business Dining Etiquette
-    Business card protocol
-    Professional Dress

           2.2 Advanced secretarial skills

Duration:  5 Training days / 16 – 20 October 2011               
Time:  09:00 – 13:00
Fees:  5,000 SYP per participant
Language: Arabic / English
Venue: SKILLS - Map attached

Outlines:

Unit 1. Refreshment of basic secretarial skills

-    Basic secretarial skills
-    Business writing skills

Unit 2. Managing up (Dealing with boss)

-    Anticipating needs
-    Building trust
-    Building partnership
-    Giving and Receiving feed-back
-    Performance reviews
-    Different brands of bosses
-    Keeping manager’s time / priorities
-    Manage the manager’s tasks, travel, meetings
-    Manage the daily documents
-    Keep the manager atmosphere relaxing
-    Appointments, calls and reception duties

Unit 3. Management skills

-    What is management
-    Successful manager characteristics        
-    General principles of management                       
-    Management functions                       
-    Manager responsibilities   
-    Decision Making
-    Managerial ethics

Unit 4. Meeting management

-    Why meetings / the role of meetings
-    Various types of business meetings
      •    Formal and non-formal
      •    Official and non-official
-    Tasks before meeting:
      •    Agenda
      •    Invitations
      •    Document preparation
      •    Check list
      •    Logistics / Equipment preparation
      •    Reminder
-    Tasks during meeting:
      •    Attendance
      •    Refreshment
      •    Minutes
      •    Recording (if necessary)
-    After meeting follow up
-    What affects meetings


Unit 5. Foreign trade

-    Terminology for business & Trade
-    Buying and selling
-    About contracts
-    Export procedures and channels
-    Commodity exchanges
-    Shipping
-    Documentation and payment
-    Customs entries and duties
-    Insurance


Unit 6. Business Etiquette

-    Human and professional Behavior
-    Business Introduction Etiquette
-    Business Meeting Etiquette
-    Table Etiquette, Business Dining Etiquette
-    Business card protocol
-    Professional Dress


3.   Supervisory Skills                   
   
Duration:  3 Training days / 24 – 26 October 2011               
Time:  09:00 – 13:00
Fees:  5,000 SYP per participant
Language: Arabic / English
Venue: SKILLS - Map attached


Outlines:

           3.1 Management Skills
   
•    Management vs Leadership
•    Company hierarchy and managers ranking
•    Management responsibilities
•    Management principles
•    Management skills:
      -    Delegation
      -    Motivation
      -    Discipline
      -    Decision making


           3.2 Team Work

•    Team building steps
•    Management responsibilities
•    How to create team spirit
•    Team spirit obstacles

All training activities include practical case studies, exercises and group activities.

If you are interested in attending any of these training courses, would you please download & fill-in the application form and send it via fax or e-mail to SKILLS, latest by Tuesday, 18 September 2011.

Download: Application
 


For further information, please do not hesitate to contact us.







 

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