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2011/09/20 Views 2130

The SEBC/SKILLS, in cooperation with the International Chamber of Commerce (ICC), is organising a twelve day training course on

  

“SKILLS for Executive Secretaries”

The training course is addressed to the Syrian executive secretaries and it will take place in the SEBC/SKILLS, Damascus office  according to the followings:

Date: From 9 till 24 October 2011 (Twelve day course, from Sunday to Thursday)

Time: 16:00 pm – 20:00 pm

Fees: 10,000 SYP per participant

Lecturer: International & local trainers

Language: Arabic / English

Venue: SKILLS

 

If you are interested in attending this training course, would you please download & fill-in the application form and send it via fax or e-mail to SKILLS, latest by 29 Sep. 2011.

download: Application


OUTLINES


Unit 1. The modern secretary

-          Secretary levels

-          Secretary role

-          Secretary responsibilities :

            ·               The office space and layout

            ·               How to manage confidentiality and routines

            ·               Secretary’s behaviour (Representing the manager & organization)

            ·               Handling daily routine work

            ·               Planning special duties

            ·               Keeping filing system

            ·               Provisions (storing, managing & maintenance)

            ·               Keeping the managers and business confidentiality

            ·               Accuracy

            ·               Self motivated follower up

            ·               Team work

            ·               Time management                                                              

            ·               Self stress management

            ·               Skilled in office automation

            ·               Reception and telephone skills

 

Unit 2. Managing up (Dealing with boss)

-          Anticipating needs

-          Building trust

-          Building partnership

-          Giving and Receiving feed-back

-          Performance reviews

-          Different brands of bosses

-          Keeping manager’s time / priorities

-          Manage the manager’s tasks, travel, meetings

-          Manage the daily documents

-          Keep the manager atmosphere relaxing

-          Appointments, calls and reception duties

 

 

Unit 3. Management skills

-          What is management

-          Successful manager characteristics                    

-          General principles of management                                                                      

-          Office work planning                                                                                   

-          Management functions                                                                   

-          Manager responsibilities

-          Manager skills

            ·               Motivation

            ·               Delegation

            ·               Team work

            ·               Technical skills                    

            ·               Conceptual skills

            ·               Human skills

-          Decision Making

-          Managerial ethics

 

 

Unit 4. Meeting management

-          Why meetings / the role of meetings

-          Various types of business meetings

            ·               Formal and non-formal

            ·               Official and non-official

-          Tasks before meeting:

·              

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